Case Study: Attitudes and Job Satisfaction
Barry has noticed that Pinnacle Custom Homes Case isn't the cheerful, pleasant place it used to be. Back when he was building six homes a year, everyone appeared to be dedicated to meeting deadlines, controlling costs, and keeping customers highly satisfied. But over the past two years the company has grown to 15 houses and added two new employees. Now it seems like everything is falling through the cracks: Deadlines are missed, mistakes are made on the houses, and work has to be redone. In addition, no one wants to accept responsibility for mistakes, and everyone blames someone else. Barry has also noticed that tempers are shorter, and he even has found himself arbitrating territorial disputes between departmental functions.
Yes, people may have become burned out from the increased work, but Barry had hired additional help in both the office and the field and had increased salaries to keep pace with the market. The fun and spark have gone out of the work, and Barry feels a distinct lack of enthusiasm or camaraderie in the ranks. What is going wrong?
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